Ofgem investigates United Gas and Power’s billing and communications activities

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OFGEM is launching an investigation into whether United Gas and Power breached rules around billing, meter reading and communications.

The Leeds-based business energy supplier was acting on behalf of Hudson Energy Supply UK Ltd in respect of some customers during the period covered by the investigation, therefore the investigation will also relate to this company.

Hudson Energy Supply UK is responsible for the actions of United Gas and Power in relation to customers supplied under its electricity and gas supply licences.

The opening of this investigation does not imply that the regulator has made any findings about non-compliance by United Gas and Power or Hudson Energy Supply UK.